conversation.resolved
The conversation was resolved or closed.
Fires when a team member marks a conversation resolved or closed, one at a time or in bulk. A bulk close names each conversation by its id alone: channelId, channelType and contact are null.
Does not fire when a conversation merely goes quiet, and when the assistant finishes answering — conversations are only resolved by people.
Header Parameters
t=<unix seconds>,v1=<hex HMAC-SHA256 of "{t}.{body}">, with a second v1 while a rotated secret still signs. Verify it before trusting the body.
The event's type, so a receiver can route before parsing.
This delivery's id. A resend of the same event keeps the envelope id and gets a new delivery id.
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Every event arrives in this envelope. Fields are only ever added, and a field that can be empty is sent as null rather than left out. Deduplicate on id: a delivery can arrive more than once.
Response Body
Example Requests
/conversation.resolved