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Support
How to get help with webhooks, flow triggers, API connections and the widget, and what to include.
Email support@revoplyai.com. Include what lets us find the request in our logs:
| About | Include |
|---|---|
| A webhook delivery | The Delivery ID (X-Revoply-Delivery header, also in the delivery log) and the event id (evt_…) |
| A flow trigger request | The time, the HTTP status, the status and detail of the answer, and the run id if there was one |
| A call to your API | The flow or AI action, the time, and the status your system answered |
| The widget | The page URL, the browser, and anything the error event reported |
Always include your account's name and the time, with its time zone.
Never send a secret: not a webhook signing secret, a flow trigger URL, or an API connection's credential. We never need them. If you sent one by mistake, rotate or replace it at once; see Security.